SHIPPING
We may not be Amazon, but we sure like to try to be. Fast (like really fast - next day*) shipping straight from our store in Boonville, Missouri!
- $8 flat-rate US shipping or FREE on orders over $100!
- Orders are processed and shipped out NEXT day from our warehouse in Boonville, MO. If you order Friday, Saturday, or Sunday your order will ship out first thing Monday moraning!
- FREE local pickup is available in Boonville, Missouri (Choose option at checkout.)
- Handling time: 1-3 business days
- Transit time: 5-8 business days
RETURNS + EXCHANGES
We know no one wants to deal with returns that are a hassle, that's why we try to make returns as EASY as possible!
ELIGIBILITY
To be eligible for return:
- Items must be submitted and postmarked within 14 calendar days of delivery
- Items must be unworn, unwashed, and in original condition
- Original tags must be attached
- Items marked 30% off or more are final sale
- All non-apparel items are final sale
Final sale categories include:
Accessories, Bath + Beauty, Baby items, Books + Paper Goods, Home Goods + Gifts, Seasonal items, Christmas merchandise, Jewelry, Hair Accessories, Bags, Purses, Wallets, and Food products.
PROCESS
- Visit our returns portal to start your return
- Enter your order number and email address to access your order
- Select your item(s) you want to return and choose your reason
- Upload photos of the items if required for your return reason
- Print your return shipping label when provided
- Package items securely and attach the label, then drop off at any carrier location
Return Address: Windy Nest, 306 Main Street, Boonville, Missouri 65233
CHECKOUT+
If you purchased the $1.98 free returns + exchanges at the original time of checkout, there is no cost to return the package. You will be provided a pre-paid label through the returns portal.
If you did not purchase the $1.98 free returns + exchanges at the original time of checkout, you will be able to purchase a return label through our returns portal.
REFUNDS
- Refunds process within 1-2 business day after your return shipment is delivered to our warehouse
- Options for refunds are original payment method or store credit
- Original payment refunds appear in 3-5 business days depending on your bank
- Store credit processes immediately and never expires
EXCHANGES
- Exchanges are available for items of equal or lesser value
- You can exchange your item for any product in our store within the same price range
- Shipping costs for exchanges may be covered if you have return protection coverage
RETURN + EXCHANGE SHIPPING
- Return shipping costs are your responsibility for standard returns and exchanges
- Return shipping is pre-paid if you selected the $1.98 free returns + exchanges at the original time of purchase
- We cover all shipping costs for damaged, defective, or incorrectly shipped items
- Send returns to: Windy Nest, 306 Main Street, Boonville, Missouri 65233
- Please use a trackable shipping method to ensure your return reaches us safely
DAMAGED + INCORRECT ITEMS
- We'll make it right if your item arrives damaged, defective, or incorrect
- Contact us through the returns portal photos showing the issue for fastest resolution
- We cover all return shipping costs for these situations
CONTACT US
Questions? We're always happy to help!
Email us at support@windynest.com! Our team typically responds within 1-2 business days.
